Cloud Telephony

Cloud Telephony Solutions

IVR workflows, call routing, SMS automation, and CRM integration across multiple countries with real-time monitoring dashboards.

From $3,0003-5 weeks

The problem

Customer support and sales teams juggle multiple phone systems, no call routing logic, no SMS automation, and no visibility into call quality or volumes.

The solution

I build cloud telephony platforms: IVR call menus, call routing and recording, SMS notification automation, CRM integration, and real-time monitoring dashboards. Built with Twilio, DIDWW, Telnyx, FreeRADIUS, and GenieACS.

Outcome

Unified phone system with IVR, call routing, SMS automation, CRM sync, and real-time dashboards — teams handle calls in one place.

Features

IVR system design & implementation
Call routing & recording
SMS & notification automation
CRM integration
Real-time call monitoring dashboards
FreeRADIUS / GenieACS provisioning

Includes

IVR call flow design
SIP trunking setup
CRM connector
Call analytics dashboard
SMS notification templates

Engagement models

Project-based

Fixed scope — telephony platform build or integration.

Monthly retainer

Ongoing telephony ops, carrier management, and monitoring.

Technologies

Twilio
DIDWW
Telnyx
Telynx
FreeRADIUS
GenieACS
WebSockets
FastAPI

Ideal client

ISP, telecom, or customer-support teams managing phone systems across multiple countries.

Ready to build?

I work with startups and engineering teams worldwide. Let’s discuss your project.

Get in touch